Shipping policy

Shipping Policy

Shipping Information

Thank you for shopping with AXTRO. We are committed to providing a reliable and transparent shipping experience. Please review our shipping policy below.

Order Processing

Orders are typically processed within 1–3 business days after payment is confirmed.

Orders are generally not processed on weekends or public holidays. During periods of high demand, processing times may be slightly longer.

Shipping Time

Estimated delivery times after your order has been processed:

• United States: 7–15 business days

• Canada: 8–18 business days

• United Kingdom: 7–15 business days

• Australia & New Zealand: 8–18 business days

Please note that these are estimated delivery times and are not guaranteed. Delivery may occasionally take longer due to customs clearance, carrier delays, weather conditions, high shipping volumes, or other circumstances outside our reasonable control.

Shipping Costs

We offer FREE SHIPPING on all orders. There are no additional shipping charges at checkout.

Order Tracking

Once tracking information becomes available, you will receive a shipping confirmation email containing your tracking number or tracking link.

Tracking information may take 24–72 hours to become active after shipment.

Multiple Packages

In some cases, items from the same order may be shipped separately and may arrive at different times. If this happens, you may receive separate tracking information for each package.

Customs & Import Duties

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and are the responsibility of the customer.

Customers are responsible for complying with applicable import requirements in their destination country.

If a shipment is refused or returned because applicable import charges were not paid, any refund will be handled in accordance with our Return and Refund Policy and applicable law. Shipping, return shipping, customs, or handling costs actually incurred may be deducted from the refund where permitted by law.

Incorrect Shipping Address

Please make sure your shipping address is complete and correct before placing your order.

If you notice an error, contact us as soon as possible at support@axtropro.com.

Once an order has been processed or shipped, we may not be able to change the delivery address.

Lost or Delayed Packages

If your package is significantly delayed or appears to be lost, please contact us at support@axtropro.com.

We will work with the shipping carrier or fulfillment partner to investigate the issue and help resolve it.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please provide your order number and clear photos of the item and packaging so we can evaluate the issue and provide an appropriate solution.

Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy. Please review that policy for information about eligibility, return shipping, and refunds.